Nine years ago, Yellow Pages reps were still trying to talk people into print ads-for the past several years they’ve switched to pushing them towards what we view as terrible online advertising options and even more terrible Yellow Pages websites. No matter how small your business is, it’s too big to spend your hard earned dollars advertising with them when there are better options.Įven if you can’t afford to work with us, get in touch and we’ll make sure you get set up with someone trustworthy who can help you grow your business. Shady business practices aside, we don’t see any logical reason to get involved with Yellow Pages beyond the free basic listing.
According to the pattern of complaints outlined by the Better Business Bureau, people are also complaining about auto-renewals happening after a cancellation has been sent. They’re even being charged through bills from their phone companies (like Telus and Bell). We hear from people who are shocked when they receive bills from Yellow Pages for hundreds or thousands of dollars, and when they call the YP customer service line (if they’re even able to get through), they are told there is nothing to be done because they said yes during a phone call with their rep or signed a contract at some point. For those who do sign a formal contract, an auto-renew clause is buried in the terms and conditions. In addition to selling services that appear to be basically useless because they are expensive and provide little to zero value in terms of ROI, Yellow Pages now gets the people they call into verbally agreeing to contracts without those people necessarily realizing it. Often, those people are asking for us to put them in touch with other people who have commented on this post so they can try to get a lawsuit going.
It’s now a whopping nine years later and we still get a handful of emails each month from people who feel they were scammed by Yellow Pages. This post was originally published in 2010. It’s a shady tactic and one that we hope most people see through. We’ve all been victims of FUD - fear, uncertainty, and doubt.
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